Shipping & Returns

Shipping Sample Text ...

Shipping & Returns ... Delivery All our deliveries are carried out using the external carriers.As such we are subject to their terms and conditions. Once your order has been received by us, we aim to dispatch your goods within 3 business days (Mon-Fri). However dispatch is subject to stocking levels, and for certain items (special order in particular) there may be a long lead time. In such cases we will contact you for further instructions. Once we have dispatched your goods, you should normally receive them within the timeframe of the delivery type chosen. However, while we maintain a close relationship with our delivery companies, and will attempt to rectify any delivery problems as soon as reasonably possible, the operation of the delivery companies we use is outside our control. Time of delivery shall not be subject to any contractual obligation, and OrganicDay does not offer any guarantee that your order will arrive within the delivery time-frame chosen. In the event of the delay of delivery of your order or a mistake in the order itself OrganicDay accepts no liability for any associated expense, loss of profits or other losses incurred whatsoever. Failure to deliver on time will not entitle the customer to terminate their purchase contract with OrganicDay, or refuse delivery. Returns should be made using the instructions below. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. Delivery will be made to the address specified by you on the completed order form. We reserve the right to charge for any extra carriage costs incurred should the incorrect address by entered on your order. Until dispatch of your order please contact us to amend or add any delivery details. Refunds and Returns OrganicDay operates a returns policy in accordance with the EU Distance Selling Regulations allowing you to return any item within 14 working days of receiving delivery of your order. Please note that any postage costs incurred when returning your items during this period will be at your own cost, unless the item is damaged, or was sent in error. This policy does not extend to any items which have been opened or whose seal has been broken, perishable items, sealed audio, video recordings or computer software (which have been unsealed), and also does not include the refund of services carried out by OrganicDay as part of your contract (e.g. handling costs). Items must be returned in pristine and resalable condition, in case of temperature controlled goods, have the same temperature while on receiving the goods. This policy does not affect your statutory rights. After the 7 day period we will be more than happy to accept items for return in any of the following cases: The item was found to be damaged or faulty. We will either replace the item or give you a full refund (including postage costs). Please state which option you would prefer. If you require a replacement, we will wait to receive the faulty copy from you before dispatching a new one. The item was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given. It must be in pristine and resalable condition. It must be accompanied by a copy of the delivery note or receipt. Returns Instructions Items supplied to customers should be returned in their original packaging to: OrganicDay Amaday Group OU (online) SuurAmeerika 22/3 Tallinn 10122 Estonia Please make sure you contact us before returning any item. Any item returned without our knowledge will be refused. Please also note that the items remain your property until we have received them. You are therefore responsible for your goods while they are in transit to us. For your own protection we recommend using a secure recorded delivery method such as UPS/TNT/DHL Special Delivery. Provided the conditions above are met OrganicDay will refund the item(s), and postage where applicable. Please note that returns are accepted at the discretion of OrganicDay. If any goods are returned which do not adhere to the above policy, then we reserve the right to impose a charge proportionate with the costs of processing the items re-sale. Refunds will be given in the same tender type as the original payment. Please allow 14 days (in addition to the delivery time) for the return and refund to be processed. Miscellaneous You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. If you breach these Terms and Conditions and we ignores this, we will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions. we shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control. A person who is not a party to these Terms and Conditions shall have no right under the Contract to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act/Law. Free delivery Free delivery for orders over EUR150 NOT including fresh/chilled products.